Privacy and Cookie Policy
Gestech3D
www.gestech3d.com
Type of site: Transactional
At Gestech3D, we place great importance on protecting the personal information of our clients, employees and representatives. In accordance with the Act respecting the protection of personal information in the private sector, we are committed to keeping confidential the personal information collected in the course of our activities. The purpose of our privacy policy is to inform you of our practices for collecting, using, disclosing, retaining and protecting your personal information. By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with it.
The purpose of this privacy policy is to inform users of our site of the personal data we will collect, as well as the following information, where applicable:
The personal data we will collect on our site
How the collected data is used
Who has access to the collected data
The rights of site users
The site's cookie policy
1. Applicable laws
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).
For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. This privacy policy is intended to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR will prevail.
For residents of the State of California, this privacy policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, the state legislation will prevail. If we find any inconsistencies, we will amend our policy to comply with the relevant law.
For residents of Quebec, this privacy policy is intended to comply with Law 25. If we find any inconsistencies, we will amend our policy to comply with the relevant law.
2. Consent
2.1 Commitment to privacy protection
We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in accordance with applicable laws.
2.2 Acceptance of the terms of our policy
By accessing our website or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection, retention and use of your personal information in accordance with this policy.
You consent to this privacy and cookie policy.
2.3 Right to withdraw consent
You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as being unable to provide certain products or to process certain requests. Your decision to withdraw will be recorded in our files.
2.4 Exceptions to the need for consent
In certain exceptional circumstances, we may collect, use or disclose personal information without first obtaining your consent. This may occur in situations where legal, medical or security requirements make obtaining your consent impossible or impractical. These situations include, but are not limited to, suspected breach of contract, the prevention or detection of fraud, or law enforcement needs.
3. Collection of personal information
3.1 We collect personal information through various means, such as:
Emails and communications with our customer service
Online request forms (including appointments)
The purchasing platform on our site
Cookies and similar technologies on our website
3.2 We may also collect information through third parties, such as:
A technology service provider, such as an ordering platform or a newsletter service.
A recruitment portal that allows candidates to submit their resume and personal data.
Professional social networks such as LinkedIn, for recruitment or marketing purposes.
A consultant who provides part of the services we offer to our clients.
An agency responsible for answering questions or handling complaints from our clients.
A customer satisfaction survey company that collects feedback on our products or services.
An online payment service provider that processes financial transactions.
A cloud computing company that stores client data.
A digital marketing company that analyzes user behaviour on our website.
An IT security service provider that monitors threats and protects data.
A customer relationship management (CRM) company that helps organize and analyze interactions with clients.
A logistics provider that manages product delivery and collects information about recipients.
3.3 We may use advanced technologies to collect personal information, in particular to identify, locate or profile our clients (for example, to create consumer profiles). However, we are committed to protecting our clients' privacy:
Responsible use of technology: We use these technologies only to improve our services and better understand our clients' needs.
3.4 Information exchanged automatically on our website
When you access our site, your computer and the site's server automatically exchange information. This communication is necessary for the server to send a file that is compatible with the equipment you are using. The information exchanged is as follows:
The domain name of your Internet service provider;
your IP address, a unique number assigned to your computer when it is connected to the Internet;
the type of browser (Edge, Firefox, etc.) and operating system (Windows, macOS, etc.) used;
the date and time of the visit;
the pages you view;
the address of the referring site, if you reach our site from another site.
This information is stored and used on our website's hosting platform (Wix) for technical and statistical purposes. It is used to count the number of visits, the most visited pages, the technology used by visitors, referring sites and visitors' country of origin.
We are committed to being transparent about our use of these technologies and to respecting our clients' privacy choices.
4. Types of personal information collected
4.1 We collect various types of data, including but not limited to:
Personal identifiers (name, mailing address, email, phone number)
Technical or digital information (IP address, online activity)
Financial information (payment details)
Demographic data (place of residence)
We are committed to protecting the confidential information you entrust to us. If you voluntarily provide personal or otherwise confidential information, by email or through a form to subscribe to the newsletter or to make a request, we use only the information needed for our team to reply to your message or follow up on your request. Electronic correspondence is handled with the same confidentiality measures as other written documents.
4.2 Children's privacy
We do not knowingly collect or solicit personal information from children under 14. By using our website, you represent that you are at least 14 years old. If you are under 14, please do not attempt to send us any personal information. If we learn that we have inadvertently collected personal information from a user under 14, we will attempt to delete that information from our files and records immediately. We also encourage minor users of the website aged 14 or over to ask their parents or guardians for permission before sending any information about themselves over the Internet.
If you believe a child under 14 has provided us with personal information, please contact us using the contact information provided in the following section.
5. Use of personal information
5.1 We use your personal information for a range of essential activities:
Responding to requests: To respond effectively to your requests and inquiries.
Managing transactions: Processing payments and issuing receipts for completed transactions.
Registrations and participation: Managing your registrations for events, training, newsletters, downloads from our website, or participation in webinars.
Human resources management: For internal management and human resources administration, recruitment, employment contracts and service agreements.
Improving the user experience: Operating, maintaining and improving our website, personalizing your online experience, and providing requested services and information.
Marketing communications: Sending relevant information, special offers and news, with the option to unsubscribe at any time.
User account management: Managing your user account to access various features of our site.
These uses are intended to enhance your experience with our services and to facilitate effective interaction with our organization.
5.2 We offer various options to let you control and limit the collection of your personal information. These options include:
Communication choices: You can choose to receive our communications by different means (phone, text message, email), or refuse them entirely.
Account settings: When creating an account on our site, you can choose not to take part in certain services or loyalty programs.
Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
Granular consent: In most situations, when we collect information for specific purposes, you can consent to only some uses of your data.
It is important to note that some of these options may limit your access to all the features of our service. For example, if you refuse certain cookies, some parts of our website may not work as intended, or if you choose not to create an account, some personalization features may not be available.
6. Sharing and disclosure of personal information
6.1 The personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations, in order to deliver our products and services effectively. For example:
Customer service: Accesses contact information to respond to requests.
IT department: Accesses technical data for support and maintenance.
Marketing department: Uses data for advertising campaigns and market research.
Delivery partners: Receive addresses to deliver orders.
Payment service providers: Access financial information to process transactions.
Personal information and data security officers: Access information to ensure data security and protection against unauthorized access or cyberattacks.
Legal consultants: Use data to ensure compliance with applicable laws and regulations.
Cloud service providers: Host data on secure servers, allowing information to be stored and retrieved.
Research and development partners: Access certain data to collaborate on new innovations or product/service improvements.
Collection agencies: In cases of payment default, certain information may be shared with external collection agencies.
We ensure that this information is used solely for the stated purposes and in a manner that respects confidentiality. Transfers of data outside Quebec are made as part of international collaborations, while ensuring adequate protection of the information in accordance with applicable laws.
6.2 We may share user data processed on our website with the following third parties:
Wix Online Platform Limited: This website is hosted by Wix Online Platform Limited. Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland. Wix.com is a processor of our site visitors' data. This means Wix will process our site visitors' data only by following our instructions and on our behalf. Wix.com will not process our site visitors' data in its own interest. To learn more about Wix's privacy policy, visit https://www.wix.com/about/privacy
Website visitor analytics tools: This site uses web audience measurement tools. These tools collect information about your browsing on this site, which is stored on servers located, among other places, in the United States or Canada.
These tools may disclose this information to third parties where required by law or where those third parties process the data on their behalf. The information collected by these tools includes, for example, the pages you view, the date, time, length and frequency of your visits, and the links you click. Your computer's operating system and language, the name of your Internet service provider and your geographic location (region) are also collected. Your IP address is also collected, but it is anonymized (truncated) to keep information about you confidential.
Anonymizing an IP address prevents an Internet user's identity from being known through it. These tools use the information collected only to produce statistics and reports on browsing on this site, which allows us to improve its online services. Under no circumstances will the information collected on this site be linked to any other data it holds.
Other disclosures: We undertake not to sell or share your data with other third parties, except in the following cases:
if required by law;
if required for any legal proceeding;
to prove or protect our legal rights;
to buyers or potential buyers of this company if we seek to sell the company.
7. Links to other websites
7.1 Our website may contain links to third-party websites
When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.
8. Security of personal information
8.1 Security measures to protect personal information
To ensure the security and confidentiality of personal information, we adopt rigorous security measures, including both physical and technological aspects. Here are some concrete examples:
Physical security: Electronic locking systems and security locks for access to offices, cabinets and filing cabinets, surveillance cameras, and restricted access to areas where personal data is kept.
Access controls: Access to personal data is limited to authorized employees only.
Staff training: Regular awareness training for staff on data security best practices.
Monitoring and intrusion detection: Systems in place to monitor any suspicious activity and detect potential intrusions.
Disaster recovery plans: Plans to quickly restore data in the event of an incident such as an outage or a cyberattack.
Data encryption: Wix uses HTTPS, TLS 1.2+ and automatic SSL so that our site's data (e.g. user data) is protected wherever it is.
AES-256, the strongest encryption available, encrypts user data at rest so it is protected while stored.
Wix provides two built-in levels of DDoS protection: one to protect us against incoming fraudulent traffic and the other to handle the massive traffic flow caused by a DDoS attack.
Our business is protected by Wix's international security standards and its compliance with SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD and ISO standards.
While we take every reasonable precaution to ensure our user data is secure and users are protected, there is always some risk of harm. The Internet as a whole can at times be insecure, so we cannot guarantee the security of user data beyond what is reasonably practical.
These measures are intended to protect personal information against unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. Although we do everything we can to protect your personal data, keep in mind that no method of transmission over the Internet or of electronic storage is 100% secure. We therefore cannot guarantee its absolute security.
8.2 International data transfers
User data may be accessed, processed or collected in the following countries:
To our knowledge, data is collected for statistical purposes by Wix and Google. It is not possible to determine the exact countries of the servers to which data is sent to these third parties. However, we know that some data may be collected in the following countries:
United States (Google Analytics)
Ireland (Wix)
8.3 Commitment of staff and/or the board of directors
Every employee, director, volunteer, independent contractor or ad hoc advisor working on our board committees undertakes to respect the personal information we collect. In addition, these people undertake to keep confidential the information specific to our activities and not to disclose it or use it for personal purposes or for the benefit of others. This commitment begins when the employee, director, volunteer, independent contractor or ad hoc advisor takes up their duties and continues indefinitely.
9. Retention and destruction of personal information
We will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to meet our legal obligations, resolve disputes and enforce our legal policies.
We will also retain usage data for internal analysis purposes. This data is generally kept for a shorter period, unless it is used to strengthen security or improve the functionality of our website, or we are legally required to keep it longer.
10. Your rights
10.1 Recognition of and respect for your rights
Under our privacy policy, we recognize and respect the fundamental rights of the individuals concerned by the personal information we hold. These rights include:
Right of access: Individuals have the right to consult the personal information we hold about them. For example, a client may ask to see the data collected when they signed up for our service.
Right to rectification: If information is inaccurate or incomplete, the individuals concerned may ask for it to be updated. For example, an employee may ask for an incorrect mailing address in our records to be corrected.
Right to de-indexing: Individuals may ask that their personal information no longer be disseminated, or that any hyperlink associated with their name be de-indexed, where such dissemination causes them harm or violates the law or a court order. This right to erasure, or to be forgotten, allows individuals to control the availability of their personal information on the Internet.
Right to file a complaint: If they have concerns about how their data is processed, individuals may file a complaint according to our established process.
Subject to applicable laws, upon receiving a written request from an individual and verifying their identity, we will inform the individual whether we hold personal information about them and provide that information to them.
We may refuse an individual access to their information in accordance with applicable laws, in which case we will give reasons for the refusal.
To facilitate these rights, the contact information of our person in charge of the protection of personal information is clearly provided for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.
11. Changes to this policy
This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this privacy policy regularly to stay informed of any changes.
12. Cookie policy
12.1 What is a cookie?
A cookie is a small file made up of letters and numbers that is downloaded to your computer when you visit certain websites. In general, cookies allow a website to recognize the user's computer.
The most important thing to know about the cookies we place is that they are used to make our website easier to use, for example by remembering site preferences and language settings.
12.2 Why do we use cookies?
We may use cookies and other similar technologies for a number of reasons, for example: i) for security or fraud protection purposes, and to identify and prevent cyberattacks, ii) to provide you with the service you have chosen to receive from us, iii) to monitor and analyze the performance, operation and effectiveness of our service, and iv) to improve your user experience.
12.3 What types of cookies are used?
Functional cookies: We use them to remember the selections you make on our site so they are saved for your next visits.
Analytics cookies: These help us improve the design and functionality of our site by collecting data on the content you access and engage with while using our site.
Targeting cookies: These cookies collect data on how you use the site and on your preferences. This allows us to make the information you see on our site more promotional and better targeted to you.
12.4 Cookie table
See the table at the following address to find out which cookies are placed on our site by default. Some cookies may be added by external applications such as Google Analytics, Facebook or others.
https://support.wix.com/en/article/cookies-and-your-wix-site
12.5 Your choices
To learn more about cookies, including how to see which cookies have been set and how to manage, delete or block them, visit:
https://www.allaboutcookies.org/
You can also prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in your browser's "Options" or "Preferences" menu.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise negatively affect your user experience.
To opt out of having your data used by Google Analytics on all websites, see the following instructions: https://tools.google.com/dlpage/gaoptout?hl=en.
12.6 Changes
We may change this cookie policy. We encourage you to check this page regularly for the latest information on cookies.
13. Contact
Any request or question about this privacy policy may be sent to the person in charge of the protection of personal information at the following address:
Contact person: Jean-Philippe Paquette
By email: jp.paquette@gestech3d.com
By mail: 3587, rue Guertin, Thetford Mines, Quebec, G6H 0A9 819 640-0340
This English version is provided for convenience. In case of discrepancy, the French version prevails.
Policy effective date: September 2024
Last updated: October 10, 2025